Privacy Policy for the
5577 Platform

1 Introduction

5577 is committed to protecting the privacy and personal data of every individual who interacts with the 5577 online casino and sports betting platform, accessible at https://5577.vu (the "Platform"). This Privacy Policy sets out in clear, plain English how 5577 collects, uses, stores, shares, and ultimately removes your personal data in connection with the services we provide.

This Privacy Policy applies to all users of the Platform, including registered account holders, visitors who browse without registering, and individuals who contact 5577 via our customer support channels. It covers data collected through the website, any associated mobile interfaces, and any communications between you and 5577.

This Privacy Policy should be read alongside the 5577 Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference and together form the complete agreement governing your relationship with 5577.

2 Data Controller

For the purposes of this Privacy Policy, 5577 is the data controller — the entity that determines the purposes and means by which your personal data is processed. References to "5577", "we", "us", or "our" throughout this document refer to the operator of the Platform and its authorised representatives.

If you have any questions about how 5577 handles your personal data, or wish to exercise any of the rights described in this Policy, please contact us using the details provided in Section 15 below.

3 Personal Data We Collect

5577 collects the following categories of personal data, depending on how you interact with the Platform:

We do not collect special categories of sensitive personal data (such as health information, racial or ethnic origin, or political opinions) except where strictly required by applicable law for responsible gaming or anti-money laundering purposes, and only with your explicit consent where required.

4 How We Collect Your Data

5577 collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or responding to a survey or promotional offer.
• Automated technologies: Technical and usage data collected automatically as you navigate the Platform, including through cookies, server logs, and session tracking tools. See Section 8 for full cookie details.
• Third-party sources: Identity verification data from KYC service providers; fraud and sanctions screening data from compliance partners; payment confirmation data from bKash, Nagad, Rocket, and other payment processors.

5577 does not purchase personal data from data brokers or obtain personal data from social media platforms without your explicit action (for example, if you contact 5577 via a social media channel, we will process only the data you submit in that message).

5 Legal Basis for Processing

5577 processes your personal data under one or more of the following legal bases depending on the purpose of processing:

• Contractual necessity: Processing required to create and operate your 5577 account, process transactions, and deliver the core gaming and betting services you have requested.
• Legal obligation: Processing required for 5577 to comply with applicable anti-money laundering (AML) regulations, know-your-customer (KYC) requirements, and other applicable laws including those governing responsible gaming and player protection.
• Legitimate interests: Processing undertaken to detect and prevent fraud, ensure platform security, improve service quality, and conduct internal analytics — provided such interests are not overridden by your fundamental rights.
• Consent: Processing for optional purposes such as direct marketing communications and non-essential cookies, where your explicit consent has been obtained. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6 How We Use Your Personal Data

5577 uses the personal data we collect for the following specific purposes:

• To create, verify, maintain, and administer your 5577 account, including identity verification and age confirmation (18+ requirement).
• To process deposits and withdrawals via bKash, Nagad, Rocket, and other approved payment methods, and to maintain accurate financial records of all transactions.
• To fulfil our legal obligations under applicable AML, counter-terrorism financing, and responsible gaming regulations, including filing statutory reports where required.
• To detect, investigate, and prevent fraud, collusion, bonus abuse, multi-accounting, and other violations of the 5577 Terms & Conditions.
• To deliver customer support services and respond to your enquiries, complaints, and dispute submissions in a timely manner.
• To personalise your experience on the 5577 Platform, including surfacing relevant game recommendations and promotions based on your usage patterns.
• To send you transactional communications — such as deposit confirmations, withdrawal notifications, and account security alerts — that are necessary for the operation of your account.
• To send you optional promotional communications about 5577 bonuses, seasonal offers, and new game launches, where you have opted in to receive such messages.
• To conduct internal analytics and platform performance monitoring, enabling us to improve the quality, security, and reliability of 5577 services.
• To enforce the 5577 Terms & Conditions and any other policies governing your use of the Platform.

7 Data Sharing & Third Parties

5577 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your data only in the following limited and controlled circumstances:

• Payment processors: bKash, Nagad, Rocket, Dutch-Bangla Bank mobile banking, and other approved payment service providers receive the transaction data necessary to process your deposits and withdrawals. These partners operate under their own privacy policies and are independently responsible for the data they hold.
• Identity verification providers: Third-party KYC and AML service providers may receive copies of your identity documents and personal details for the purpose of verifying your identity and screening against sanctions and watchlists.
• Game software providers: Providers including Evolution Gaming, Pragmatic Play, Ezugi, Spribe, Microgaming, and NetEnt receive the session data necessary to deliver their games on the 5577 Platform. These providers operate under strict data processing agreements and are not permitted to use your data for any independent purpose.
• Legal and regulatory authorities: Where required by applicable law, court order, or regulatory directive, 5577 may disclose personal data to competent authorities. We will notify you of such disclosure where legally permitted to do so.
• Professional advisors: Lawyers, auditors, and accountants engaged by 5577 under duties of professional confidentiality may receive personal data where necessary in connection with legal or financial matters.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of 5577's business, personal data held by 5577 may be transferred to the acquiring entity as part of that transaction, subject to equivalent privacy protections remaining in place.

All third parties with whom 5577 shares personal data are required to process that data lawfully, keep it secure, and use it only for the specific purposes for which it was shared. 5577 does not permit third-party service providers to use your data for their own independent marketing or commercial purposes.

8 Cookies & Tracking Technologies

The 5577 Platform uses cookies and similar tracking technologies to function correctly and to improve your experience. A cookie is a small text file stored by your browser when you visit a website. The following categories of cookies are used on the 5577 Platform:

• Strictly necessary cookies: Essential for the Platform to operate. These include session cookies that maintain your logged-in state, security tokens, and load-balancing cookies. These cannot be disabled without breaking core functionality.
• Functional cookies: Store your preferences such as language settings, display options, and previously visited game categories to personalise your experience on return visits.
• Analytics cookies: Collect aggregated, anonymised data about how visitors use the Platform — such as which pages are visited most frequently and where users encounter errors — to help 5577 improve the Platform's design and performance.
• Security cookies: Help 5577 detect and prevent fraudulent activity, including detecting unusual login patterns and flagging suspicious session behaviour.

You may manage or disable non-essential cookies through your browser settings. Instructions vary by browser; consult your browser's help documentation for guidance. Please note that disabling certain cookies may affect your ability to use some features of the 5577 Platform. 5577 does not use third-party advertising or behavioural targeting cookies.

9 Data Retention

5577 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by applicable law. The following general retention guidelines apply:

• Account data and transaction records: Retained for a minimum of five (5) years following account closure, in compliance with applicable AML and financial record-keeping obligations.
• KYC and identity verification documents: Retained for a minimum of five (5) years following the completion of the verification process, or such longer period as may be required by law.
• Customer support communications: Retained for three (3) years from the date of the last communication, to support dispute resolution and service quality review.
• Marketing preference records: Retained for the duration of your account and for one (1) year following account closure to evidence consent or opt-out decisions.
• Technical and usage logs: Typically retained for twelve (12) months for security monitoring and platform diagnostics, after which they are anonymised or deleted.

When personal data is no longer required and the applicable retention period has expired, 5577 will securely delete or anonymise it in a manner that prevents recovery or reconstruction.

10 Data Security

5577 takes the security of your personal data seriously and has implemented a range of technical and organisational measures proportionate to the sensitivity of the data held and the risks involved in its processing:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the 5577 Platform, ensuring that personal and financial data cannot be intercepted in transit.
• Encrypted data storage for sensitive data categories including identity documents, financial records, and password hashes, using industry-standard encryption algorithms.
• SMS OTP two-factor authentication for all new device logins, providing an additional security layer beyond username and password.
• Role-based access controls ensuring that 5577 staff members can access only the personal data necessary for their specific job function.
• Regular security audits and penetration testing conducted by qualified third-party security specialists to identify and remediate vulnerabilities.
• Incident response procedures enabling 5577 to detect, contain, investigate, and notify affected users of data security incidents in a timely manner.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 5577 will notify you as soon as reasonably practicable using the contact details held on your account.

11 Your Data Protection Rights

Subject to applicable law and certain conditions, you have the following rights in relation to your personal data held by 5577:

• Right of access: You may request a copy of the personal data that 5577 holds about you, together with information about how it is being processed.
• Right to rectification: You may request that 5577 correct any inaccurate or incomplete personal data held about you without undue delay.
• Right to erasure: In certain circumstances, you may request that 5577 delete your personal data. This right is subject to our legal retention obligations; we cannot erase data that we are required by law to retain.
• Right to restrict processing: You may request that 5577 restrict the processing of your personal data in certain circumstances, for example while an accuracy dispute is being resolved.
• Right to object: You may object to 5577's processing of your personal data where that processing is based on legitimate interests, including objection to direct marketing at any time.
• Right to data portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you may request that 5577 provide your data in a structured, commonly used, and machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact 5577 support at [email protected] with a clear description of your request. 5577 will respond within thirty (30) calendar days. We may need to verify your identity before processing certain requests.

12 Children's Privacy

The 5577 Platform is strictly restricted to individuals who are 18 years of age or older. 5577 does not knowingly collect personal data from anyone under the age of 18. Account registration requires confirmation of age, and KYC verification independently confirms the age of all account holders prior to withdrawal processing.

If 5577 discovers that personal data has been collected from a person under 18, that account will be immediately closed, all associated data will be securely deleted to the extent permitted by our legal obligations, and any funds held in the account will be handled in accordance with applicable law.

If you are a parent or guardian and believe that a person under your care has registered an account on 5577, please contact us immediately at [email protected] so that appropriate action can be taken without delay.

13 Third-Party Links

The 5577 Platform may from time to time contain references to third-party services, game providers, or payment platforms. Where such references include links to external websites or applications, please be aware that 5577 has no control over the content, privacy practices, or security measures of those external services.

This Privacy Policy applies exclusively to the 5577 Platform. 5577 is not responsible for the privacy practices of any third-party service, and we encourage you to review the privacy policy of any external service before submitting personal data to it. Your interactions with third-party payment providers such as bKash, Nagad, and Rocket are governed by those providers' own terms and privacy policies.

14 Updates to This Privacy Policy

5577 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, or our data processing practices. When material changes are made, 5577 will notify registered users via the contact details held on their account (SMS or email) and will publish the revised Privacy Policy on the Platform with an updated "Last Updated" date at the top of this document.

Your continued use of the 5577 Platform following the publication of a revised Privacy Policy constitutes your acknowledgement of the changes and, where applicable, your consent to the updated processing activities described. If you do not agree with the changes, you must cease using the Platform and may request account closure in accordance with the Terms & Conditions.

We recommend that you review this Privacy Policy periodically — particularly after receiving a notification of changes — to ensure you remain informed about how 5577 handles your personal data.

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way 5577 handles your personal data, please contact our support team in English. We aim to acknowledge all privacy-related enquiries within 48 hours Bangladesh Standard Time (UTC+6) and to resolve them within thirty (30) calendar days.

Support contact: [email protected]

Please include your registered username or the email address associated with your account, along with a clear description of your enquiry, to help us locate your records and respond efficiently. For requests to exercise a specific data right (see Section 11), please state clearly which right you are invoking.